Product Warranties

To initiate a warranty, please email us (info@racquetsproshop.ca) with the product's model name, serial number, and your issue with the product. Most brands will accept digital photos as proof of the item's defectiveness. In the event the manufacturer cannot determine if the defect will be warrantied through the pictures, they may ask for the product to be sent back. Warranty procedures are specified by different manufacturers.  Response time from the manufacturer can be 2-10 business days. You may deal direct with the manufacturer. If the manufacturer successfully approves the warranty, a shipping fee may be required to send a replacement. If a replacement is not available, a Racquets Pro Shop online gift card will be supplied for the full purchased value of the successfully warrantied item.

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